Customer Service – Royal Orchid Holidays

Please contact us if you have problems with Royal Orchid Holidays bookings (hotel, activity).

Email : roh.customerservices@thaiairways.com

Customer Service – Royal Orchid Plus / Frequent Flyer

To find complete program information and manage member account online at www.thaiairways.com/rop Inquire about Royal Orchid Plus / Frequent Flyer program and member information at:

Email : ropsvc@thaiairways.com

Telephone : 66 (0) 2356 1111

Fax : 66 (0) 2545 3300


  • Any complaint regarding a service should be brought to the attention of the hotel accommodation or service provider as early as possible during your stay in order for the complaint to be handled without any delay. However if you are not satisfy, it should be notified to us in writing by email to roh.complaint@thaiairways.com within 1 month of the date of service with all supporting documents and the following details for investigation :
    • Passenger’s name
    • Booking number
    • Date of travel
    • Name of hotel or product with reason for complaint
  • Any complaint received after 1 month of the date of service will not be investigated.